Frequently asked questions
How frequently should I replace the filters?
Depends on the filters, Sediment Filters should be replaced every 6 months. UF, RO and Alkaline Filters should be replaced annually.
Can I replace the filters by myself or do I require professional assistance?
Tomal filters are designed for easy TwistLock and DIY change can reduce call back service fees. More demo videos can be found at https://tomalglobal.com/demos/
Does Tomal offer warranty?
Yes! All our filter systems have a 12-month warranty against any electronic defects. Do remember to register your warranty via https://tomalglobal.com/customer-care/#warranty-registration. Do note that call back service charges will apply where necessary.
Do you only have filters?
Tomal just launched the latest wall mounted hot and cool dispenser called FreshDew. Visithttps://tomalglobal.com/product-category/dispenser-series/freshdew/for more details.
My friends want to get one as well! Do you have a referral program?
Yes! You can be rewarded with successful referrals. Email us for more details, or become a Tomal Sales Associate via the Associate program: https://tomalglobal.com/partners/#associate-program